Refund and Return Policy

1. Scope of Policy

This Policy applies to all purchases made on MzPokeRx.com, including telemedicine consultation fees, prescription medications, and over-the-counter (OTC) products.

2. Telemedicine Consultation Fees

Fees charged for telemedicine consultations are for the professional services provided by the licensed healthcare provider. Due to the nature of these services, consultation fees are generally non-refundable once the consultation has been completed.

If you experience a technical issue that prevents you from completing your consultation, or if the provider determines they cannot prescribe for your condition, please contact us within 24 hours. We will review your case on an individual basis. A refund or credit may be issued at the discretion of MzPokeRx.com management.

3. Prescription Products

Due to health and safety regulations, and for the protection of all patients, we cannot accept returns of or issue refunds for prescription medications once they have been dispensed and shipped. This policy is in place to ensure the integrity and safety of all pharmaceutical products.

If you receive a prescription order that is incorrect, damaged, or defective, you must notify us within 48 hours of delivery. In such cases, we will investigate the issue and, if verified, may reship the correct order or issue a refund at our discretion.

4. Over-the-Counter (OTC) Products

For non-prescription products, we accept returns for unopened, undamaged items in their original packaging within 30 days of the purchase date. The customer is responsible for the cost of return shipping.

To initiate a return for an OTC product, please contact us at support@MzPokeRx.com.

5. Billing Errors

If you believe there is an error on your invoice or that you were charged incorrectly, you must report the dispute to our customer service team within 30 days of the transaction date. Disputes reported after this period may not be eligible for review.

6. Subscription Services (If Applicable)

If you have signed up for a recurring subscription service, you may cancel your subscription at any time through your account settings. Cancellation will prevent future charges.

Refunds for subscription fees already paid will only be considered for the current billing period on a pro-rata basis and will be assessed on a case-by-case basis. We reserve the right to deny refund requests for subscription services that have been significantly used.

7. Chargebacks

If you dispute a charge with your credit card company (a "chargeback") without first attempting to resolve the issue with our customer service team, we reserve the right to suspend your account and, if the chargeback is determined to be invalid, close your account and ban you from future use of the Site.

8. Contact Us

For all refund inquiries, disputes, or to initiate a return, please contact us:

Email: support@MzPokeRx.com

Address:
MzPokeRx.com
5801 S. McClintock Drive, Suite 107
Tempe, AZ 85283

We will respond to your inquiry within 2-3 business days.